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Privacy Policy

{{RESTAURANT_NAME}}
Effective Date: May 11, 2026
Last Updated: May 11, 2026

This Privacy Policy explains how {{RESTAURANT_NAME}} — operated by ALC CONDADO LLC and referred to in this Privacy Policy as the “Restaurant,” “we,” “us,” or “our” — collects, uses, shares, and protects information when you visit our website, browse our menus, make or request a reservation, submit a contact or event inquiry, interact with our promotions, or communicate with us through digital channels.

By using our website or submitting information to us, you acknowledge that your information may be collected and used as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the website or submit personal information through our digital services.

Publishing note: This document is a working draft for website use. It should be reviewed by restaurant management and, ideally, legal counsel before publication.

1. Information We Collect

We may collect information that you provide directly, information collected automatically through the website, and information received from third-party services connected to the Restaurant.

Information You Provide Directly

Depending on how you interact with us, we may collect:

  • Name.
  • Email address.
  • Phone number.
  • Reservation details.
  • Event inquiry details.
  • Preferred date, time, party size, and seating preferences.
  • Dietary preferences, allergy notes, accessibility requests, or special occasion details that you choose to provide.
  • Messages, comments, feedback, requests, or other information submitted through forms, email, phone, social media, or other communication channels.
  • Marketing preferences, such as whether you choose to receive promotional communications.

Information Collected Automatically

When you visit the website, certain information may be collected automatically through cookies, analytics tools, hosting services, browser settings, and similar technologies. This may include:

  • IP address.
  • Browser type and version.
  • Device type.
  • Operating system.
  • Referring website or source.
  • Pages visited.
  • Links clicked.
  • Date and time of visit.
  • Approximate location derived from technical information.
  • Interactions with menus, buttons, forms, promotions, or embedded content.

Information from Third-Party Services

We may receive or process information through third-party services used for reservations, maps, analytics, forms, marketing, payment processing, social media, embedded content, or other website features.

For example, when you use a reservation link, map link, payment platform, social media link, or third-party form, that service may collect information according to its own privacy policy and terms.

2. How We Use Information

We may use collected information to:

  • Respond to inquiries, messages, and customer service requests.
  • Process, confirm, modify, or manage reservation requests.
  • Manage private event, group dining, or catering-style inquiries.
  • Provide website content, menus, restaurant information, promotions, and digital services.
  • Personalize or improve the guest experience.
  • Communicate about reservations, events, offers, updates, or operational matters.
  • Send promotional emails, announcements, or marketing communications when permitted.
  • Understand website usage, performance, traffic, and user behavior.
  • Improve website design, content, navigation, and functionality.
  • Monitor for fraud, spam, abuse, technical issues, or security risks.
  • Maintain business, legal, tax, accounting, and operational records.
  • Comply with applicable laws, regulations, legal processes, or enforceable requests.
  • Protect the rights, safety, property, and interests of the Restaurant, guests, staff, vendors, partners, and the public.

3. Reservations and Third-Party Booking Services

If you make or request a reservation through a third-party booking platform, that platform may collect and process your information independently from us. This may include your name, phone number, email address, party size, reservation time, notes, preferences, and other booking-related information.

We may receive reservation-related information from the platform in order to manage your booking and provide service at the Restaurant.

Third-party reservation platforms are governed by their own privacy policies and terms. We are not responsible for the privacy practices, security, availability, or content of third-party services.

Reservations URL: {{RESERVATIONS_URL}}

4. Payments and Financial Information

Certain reservations, events, experiences, deposits, prepaid offers, or purchases may require payment information. When payment information is collected, it may be processed by a third-party payment processor or booking provider.

We do not intentionally collect or store full payment card numbers through our website unless clearly stated and handled through a secure payment provider. Payment processors may collect, use, store, and protect payment information according to their own privacy policies, security standards, and terms.

We may retain limited payment-related records, such as transaction confirmations, deposit status, invoice details, refund status, or event payment history, as needed for business, accounting, legal, and operational purposes.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, scripts, tags, local storage, analytics tools, and similar technologies to support website functionality, improve performance, measure traffic, understand visitor behavior, remember preferences, and support marketing or promotional activity.

Cookies are small files or pieces of information stored on your device. You can usually control or disable cookies through your browser settings. If you disable cookies, some website features may not work properly.

We may use cookies and similar technologies to:

  • Keep the website functioning properly.
  • Understand how visitors use the website.
  • Measure the performance of pages, campaigns, links, or promotions.
  • Improve content, menus, navigation, and user experience.
  • Support security and fraud prevention.
  • Support advertising, retargeting, or marketing measurement, where applicable.

6. Analytics and Website Performance

We may use analytics and performance tools to better understand how visitors use the website. These tools may collect information such as pages viewed, time spent on pages, interactions, device information, browser type, approximate location, referral source, and other usage data.

This information helps us evaluate website performance, improve content, understand guest interest, troubleshoot issues, and make better business and marketing decisions.

Analytics providers may process information according to their own privacy policies and terms.

7. Marketing Communications

If you provide your contact information or opt in to receive communications, we may send you emails, messages, offers, event announcements, updates, or promotional content related to {{RESTAURANT_NAME}}.

You may unsubscribe from marketing emails by following the unsubscribe instructions included in the message, when available, or by contacting us directly.

Even if you unsubscribe from marketing communications, we may still send non-marketing communications related to reservations, event inquiries, customer service, transactions, operational updates, legal notices, or other service-related matters.

8. How We Share Information

We may share information when reasonably necessary for business, operational, legal, or service-related purposes.

We may share information with:

  • Reservation platforms and booking providers.
  • Payment processors and financial service providers.
  • Website hosting, maintenance, analytics, and security providers.
  • Email, SMS, marketing, or customer communication platforms.
  • Form, survey, or event inquiry tools.
  • Map, location, and embedded content providers.
  • Social media platforms when you interact with our social links or embedded features.
  • Professional advisors, such as accountants, attorneys, insurers, or consultants.
  • Vendors, contractors, and service providers who help us operate the Restaurant or website.
  • Government authorities, regulators, courts, or other parties when required by law or legal process.
  • Relevant parties in connection with a business transfer, merger, restructuring, financing, sale, or similar transaction.

We do not authorize service providers to use personal information for purposes unrelated to the services they provide to us, unless permitted by law or separately disclosed by that provider.

9. Social Media and Public Interactions

If you interact with us through social media platforms, review platforms, public comments, tags, mentions, direct messages, or other public channels, those interactions may be visible to others depending on the platform and your privacy settings.

Social media platforms and review platforms are operated by third parties and are governed by their own privacy policies and terms.

If you publicly post, tag, or submit content related to {{RESTAURANT_NAME}}, we may view, respond to, share, or engage with that content in accordance with platform rules and applicable law.

10. User-Generated Content, Photos, and Reviews

You may choose to submit comments, feedback, testimonials, reviews, photos, videos, or other content through digital channels, social media, email, forms, promotions, or direct communications.

By submitting content to us, you represent that you have the right to share it. We may use submitted content for customer service, internal review, promotional, marketing, or operational purposes, subject to applicable law and platform rules.

We may decline to publish, remove, edit, or stop using submitted content at our discretion.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may vary depending on the type of information, the reason it was collected, operational needs, legal obligations, accounting requirements, dispute resolution, fraud prevention, security, and recordkeeping needs.

When information is no longer reasonably needed, we may delete it, anonymize it, aggregate it, or securely retain it as required by applicable law or business needs.

12. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, misuse, loss, alteration, or destruction.

However, no website, platform, transmission, database, or electronic storage system can be guaranteed to be completely secure. You submit information at your own risk and should take care when sharing personal information online.

If you believe your information has been submitted to us in error or may be at risk, please contact us using the information listed below.

13. Children’s Privacy

Our website and digital services are intended for general audiences and are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

Parents or guardians who believe a child has provided personal information to us may contact us using the information listed below.

14. Your Choices

Depending on your location, the type of information involved, and applicable law, you may have choices regarding your personal information.

You may contact us to:

  • Request access to certain personal information you have provided.
  • Ask us to correct inaccurate contact information.
  • Request deletion of certain information, when applicable.
  • Opt out of marketing communications.
  • Ask questions about how your information is used.
  • Request that we stop contacting you for promotional purposes.

We may need to verify your identity before responding to certain requests. Some information may be retained when necessary for legal, accounting, security, operational, dispute resolution, or legitimate business purposes.

15. Do Not Track and Browser Signals

Some browsers offer “Do Not Track” or similar privacy signals. Because there is no universal standard for how websites should respond to these signals, our website may not respond to every browser-based signal.

You can manage cookies, tracking preferences, and certain privacy settings through your browser, device, or applicable third-party platforms.

16. External Links and Embedded Content

Our website may contain links to external websites, reservation platforms, map services, hotel pages, social media platforms, review platforms, payment services, delivery platforms, or embedded content.

When you click an external link or interact with embedded third-party content, your information may be collected by that third party. We do not control and are not responsible for third-party privacy practices, content, security, availability, or terms.

We encourage you to review the privacy policies of any third-party service you use.

17. International Visitors

The Restaurant is located in Puerto Rico, and the website is operated for guests, visitors, and customers of the Restaurant.

If you access the website from outside Puerto Rico or the United States, you understand that your information may be processed in Puerto Rico, the United States, or other locations where our service providers operate.

Privacy laws may differ from those in your location.

18. Legal Compliance and Protection

We may collect, use, retain, or disclose information when we reasonably believe it is necessary to:

  • Comply with applicable laws, regulations, legal obligations, subpoenas, court orders, or lawful requests.
  • Enforce our Terms and Conditions or other policies.
  • Protect the rights, safety, and property of the Restaurant, guests, staff, vendors, service providers, partners, or the public.
  • Detect, investigate, or prevent fraud, abuse, security incidents, or unlawful activity.
  • Maintain records required for tax, accounting, business, insurance, or regulatory purposes.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we may revise the “Last Updated” date at the top of this page.

Your continued use of the website after changes are posted means you acknowledge the updated Privacy Policy.

20. Contact Information

For questions about this Privacy Policy, privacy requests, reservations, events, promotions, website content, or customer service matters, please contact us:

{{RESTAURANT_NAME}}
Legal Operator / Business Entity: ALC CONDADO LLC
Email: {{RESTAURANT_EMAIL}}
Phone: {{RESTAURANT_PHONE}}
Address: {{RESTAURANT_ADDRESS}}
Website: {{WEBSITE_URL}}

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